Hotel Sheraton Cuenca Contacto That Actually Works Fast
The contact information for Hotel Sheraton Cuenca is for Four Points by Sheraton Cuenca: the hotel's main phone number is +593 7-6022000, and the property is located at Ave. Circunvalación Sur y Ave. Felipe II, next to Mall del Río, Cuenca, Ecuador 010169. The hotel also lists a contact email of gerencia@fourpointscuenca.com on its local hotel page, and some listings show a commercial/reservation line at +593 985 353 639.
Official contact details
The fastest way to reach the Cuenca hotel is by phone, since the Marriott listing and other hotel directories consistently show +593 7-6022000 as the main number. The same sources place the property in the El Batan / Mall del Río area, which makes it easy to identify when asking for directions, reservations, or front-desk support.
| Detail | Information | Source |
|---|---|---|
| Hotel name | Four Points by Sheraton Cuenca | |
| Main phone | +593 7-6022000 | |
| Address | Ave. Circunvalación Sur y Ave. Felipe II, junto al Mall del Río, Cuenca, Ecuador 010169 | |
| gerencia@fourpointscuenca.com | ||
| Reservation/commercial line | +593 985 353 639 |
Best ways to contact
If your goal is a quick reservation or confirmation, calling the hotel directly is usually the most efficient option because the property advertises a 24-hour front desk and concierge service. For non-urgent requests, email is useful for written confirmations, especially for group bookings, special needs, or administrative questions.
- Call +593 7-6022000 for the main front desk.
- Email gerencia@fourpointscuenca.com for general management or written inquiries.
- Use +593 985 353 639 if you are contacting reservations or sales through the hotel's social channels.
- Reference the full address near Mall del Río to avoid confusion with similarly named properties.
What the hotel offers
The property is positioned as a full-service business and leisure hotel in Cuenca, with multilingual staff, elevators, cash and card acceptance, contactless mobile payments, and a concierge desk. The Marriott listing also notes accessibility support, including a phone line for guests who need information about accessible rooms or common areas.
The location is a major advantage because it sits close to one of Cuenca's largest shopping centers and a short distance from the city center, which makes it practical for travelers who want both convenience and transit access. The hotel's published details also show the Mariscal Lamar International Airport is about 6.7 km away, a helpful benchmark for planning airport transfers.
How to use the contact info
When contacting the hotel, start with your exact need so the staff can route your request correctly: reservation, cancellation, invoice, accessibility, airport transfer, or event booking. Including your full name, travel dates, and preferred room type usually shortens the conversation and reduces back-and-forth.
- Call the main number and state whether you need reservations, reception, or concierge help.
- Confirm the dates, number of guests, and any special requests.
- Ask for a written confirmation by email if the booking is important for work or travel reimbursement.
- Keep the hotel address handy if you plan to use a taxi, rideshare, or airport transfer.
Location context
The hotel sits in a practical corridor near the Mall del Río area, which is one of the clearest landmarks for visitors arriving in Cuenca. That setting matters because many travelers search for the hotel by a shorthand like "Sheraton Cuenca contacto," but the current brand name used in official listings is Four Points by Sheraton Cuenca.
For navigation purposes, the address is consistent across the major listings: Ave. Circunvalación Sur and Ave. Felipe II, Cuenca, Ecuador 010169. If you are using a map app, entering the full brand name plus Mall del Río usually improves accuracy and reduces the chance of routing to the wrong hotel.
Practical booking notes
Several listings show the hotel accepting cash, major credit cards, and contactless mobile payments, which is useful if you are paying in person after arrival. The hotel also advertises 24-hour reception, so urgent late-night check-in issues are less likely to be a problem than at smaller properties.
"For accessibility questions or special service needs, the hotel directs guests to call the main line at +593 7-6022000."
Frequently asked questions
Search intent answer
If you searched for hotel sheraton cuenca contacto, the most useful answer is that the property is Four Points by Sheraton Cuenca, reachable at +593 7-6022000, with the address at Ave. Circunvalación Sur y Ave. Felipe II, next to Mall del Río, Cuenca, Ecuador 010169. For written contact, the published email is gerencia@fourpointscuenca.com.
Helpful tips and tricks for Hotel Sheraton Cuenca Contacto That Actually Works Fast
What is the phone number for Hotel Sheraton Cuenca?
The main contact number listed for Four Points by Sheraton Cuenca is +593 7-6022000.
What is the address of the hotel?
The hotel is located at Ave. Circunvalación Sur and Ave. Felipe II, next to Mall del Río, Cuenca, Ecuador 010169.
Does the hotel have an email address?
Yes, one published contact email is gerencia@fourpointscuenca.com.
Is there a reservation number?
Some hotel social listings show +593 985 353 639 as a reservation or commercial contact line.
Is this property officially Sheraton?
The current official brand used in major listings is Four Points by Sheraton Cuenca, which is why that name appears in most hotel databases and Marriott pages.