Energia Customer Service: How To Get Answers Fast

Last Updated: Jun 13, 2026 • Written by Diego Salazar Paredes

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Metric	Q1 2026	Q2 2026	YTD Average
Initial contact satisfaction	84%	87%	85.5%
First-call resolution (urgent)	72%	78%	75%
Chat resolution in one session	62%	66%	64%
Online dispute processing time	5.0 days	4.5 days	4.75 days

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Travel Journalist

Diego Salazar Paredes

Diego Salazar Paredes is a veteran travel journalist known for his in-depth coverage of Ecuadorian and Peruvian destinations. His writing highlights lugares turisticos Peru and lugares de Ecuador turisticos, offering readers immersive insights into coastal retreats like San Jacinto and Cojimies, as well as urban experiences in Quito and Cuenca, including stays at Hotel Sheraton Cuenca.

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